Refund Policy

Last updated: 1 July 2026

1. Overview

This policy explains when and how refunds are issued for VideoCrypt subscriptions, usage-based services and professional-services engagements. We want customers to be satisfied with the platform; where something has genuinely gone wrong on our side, we will work with you to make it right.

2. Subscriptions & billing

Subscription plans are billed in advance for the chosen term (for example, monthly or annually). Fees for the current billing term are generally non-refundable except as set out in this policy or required by applicable law. Cancelling a subscription stops future renewals; it does not automatically refund the current term.

3. Free trials & evaluations

Where a free plan, free trial or evaluation is offered, it is provided at no cost and carries no refund, since no payment is taken. If a paid plan begins at the end of a trial, the subscription terms above apply from the first paid billing date.

4. Refund eligibility

You may be eligible for a refund of fees paid for the current term where:

• you were charged in error, or charged more than once for the same service;
• a paid service was not delivered or made available to you at all due to a fault on our side; or
• a refund is required under applicable consumer-protection law.

Refunds, where approved, are prorated at our discretion based on unused service for the current term, net of any usage already consumed.

5. Non-refundable items

The following are generally non-refundable once delivered or incurred:

• one-time setup, onboarding, migration and configuration fees;
• professional-services, customization and integration work already performed;
• usage-based charges for services already consumed (for example, processing already run);
• third-party or pass-through costs we have already paid on your behalf.

6. How to request a refund

To request a refund, email sales@videocrypt.com from the account's registered contact, with your account details, the invoice or payment reference, and the reason for the request. We may ask for additional information to verify the account and the charge.

7. Processing & timelines

We aim to review refund requests promptly. Approved refunds are issued to the original payment method. Depending on your bank or payment provider, it may take a number of business days for the refunded amount to appear after we process it. Any applicable taxes are handled in accordance with law.

8. Cancellation

You can cancel a subscription at any time from your account or by contacting us; cancellation takes effect at the end of the current billing term, and you retain access until then. Cancellation on its own does not create a right to a refund of the current term except as described above.

9. Chargebacks

If you believe a charge is incorrect, please contact us first so we can resolve it quickly. Initiating a chargeback without contacting us may lead to suspension of the account while the dispute is investigated.

10. Changes

We may update this policy from time to time to reflect changes to our services or applicable law. When we do, we will revise the "Last updated" date above. Changes take effect when posted.

11. Contact

For any question about refunds or billing, contact us:

VideoCrypt Software Pvt. Ltd.
8th Floor, Tower B, Bhutani Alphathum,
Sector 90, Noida, Uttar Pradesh 201305, India
sales@videocrypt.com · +91-9711440630